Castoff Store Policy

• Refund Policy:

  • All purchases are refundable if:

    • We have not disclosed damage to the item.

    • The item does not meet your satisfaction.

  • To qualify for a refund, the item must be refused upon delivery.

• Inspection Policy:

  • Customers are required to thoroughly inspect their purchased items upon delivery.

  • Our delivery drivers will provide you with the opportunity to examine the item before completing the transaction.

• Satisfaction Guarantee:

  • If you are unhappy with your purchase for any reason, we are happy to take the item back and provide a full refund on the spot.

• Used Items Notice:

  • All items sold by Castoff are used and upcycled.

  • While we pride ourselves on offering high-quality items, they may show signs of wear due to their pre-owned nature.

• Commitment to Value:

  • Castoff is dedicated to providing quality upcycled items at affordable prices, making sustainable choices accessible to all.